Shipping policy

Order Processing

All orders are processed within 1-2 business days (Monday–Friday, excluding holidays). Since each Zayton piece is hand-finished and carefully inspected before shipment, please allow up to 1-2 business days during peak seasons (e.g., Christmas, Easter). You will receive a confirmation email once your order has been placed and a second email when it ships.

Shipping Origin

Our pieces are designed and hand-finished in Quanzhou, China, in partnership with our long-established factory, and fulfilled from regional warehouses in California (US), Leicestershire (UK), and New South Wales (Australia).

  • United States: Orders ship from our California warehouse.
  • United Kingdom & Australia: Selected legacy nativity sets ship from our local fulfillment centers.

Order processing cutoff: Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays), in the order they are received. An order placed before 12:00 PM Pacific Time counts toward that business day's processing queue; orders placed after 12:00 PM PT, or on weekends and holidays, enter the next business day's queue.

Mixed Orders (In-stock & Pre-order): If your order contains both in-stock and pre-order items, the entire order will be held and shipped together once the pre-order item arrives. If you need in-stock items sooner, please place two separate orders.

You will receive a confirmation email once your order has been placed and a second email when it ships.

Shipping Methods & Delivery Estimates

United States (Lower 48 States)：FREE shipping included in the price. Products from our California warehouse typically arrive in 5–8 business days.

United Kingdom & Australia: FREE shipping on eligible legacy nativity sets. Delivery typically takes 7–12 business days from our local fulfillment centers.

Shipping Restrictions: At this time, we ship to the continental United States only (Lower 48 states). We do not ship to Alaska, Hawaii, or U.S. territories. For the UK and Australia, we currently offer legacy nativity sets only, shipped from local warehouses. We appreciate your understanding and hope to expand our offerings in the future.

Delivery times are estimates and begin from the date of shipment, not the date of order. Delays may occur due to weather, or carrier issues.

Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package. 

Customs, Duties, and Taxes

All orders are fulfilled from regional warehouses within your delivery country — California for US orders, Leicestershire for UK orders, and New South Wales for Australian orders. Your order will not incur any additional customs duties, import taxes, or VAT charges upon delivery.

Lost, Damaged, or Stolen Packages

  • Lost in transit: If your package has not arrived within 5 business days of the estimated delivery date, please contact us at support@zaytonzayton.com.
  • Damaged upon arrival: Please email us at support@zaytonzayton.com as soon as possible — we recommend reaching out within 3 days of delivery with photos of the damage and the packaging so we can resolve it quickly. All quality-related returns are fully covered under our 30-day return policy.
  • Marked delivered but not received: Zayton is not responsible for packages stolen after confirmed delivery. Please contact the carrier directly and check with neighbors or your building management.


Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipping fee. We are not responsible for orders sent to incorrectly provided addresses. If you notice an error after placing your order, please contact us immediately.

Holiday Shipping

For orders intended as gifts for Christmas, Easter, or other religious observances, we recommend placing your order by December 15 for Christmas delivery, and March 20 for Easter delivery. These are recommended cut-off dates to help ensure timely arrival.

Contact Us

If you have any questions about shipping, please contact us at:
Email: support@zaytonzayton.com
Response time: Within 2 business day (Monday–Friday, 9：00 AM – 6：00 PM PT)