Return & Refund Policy

We want you to be completely satisfied with your Zayton piece. If something isn't right, we will make it right.

Our Guarantee

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return or refund.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately at support@zaytonzayton.com. All return and refund requests must be initiated within 30 days of delivery. For damaged items, we recommend reaching out as soon as possible so we can resolve it quickly. Include:

• Your order number
  
• A photo of the damaged/incorrect item
  
• A photo of the packaging (if damaged in transit)
  

For quality issues, we will offer:

• A full refund (including original shipping), or
  
• A replacement at no additional cost – whichever you prefer.
  

For orders under $20, we may issue a refund without requiring a return, at our discretion.

2. Change of Mind / Non-Quality Returns

If you are not satisfied with your purchase for reasons other than quality (e.g., size not as expected, changed mind), you may return the item under the following conditions:

• The item must be unused, undamaged, and in its original packaging.
  
• You must initiate the return within 30 days of delivery.
  
• Return shipping costs are the buyer's responsibility. We recommend using a trackable shipping service.
  
• Items must be returned to the warehouse address corresponding to your order's shipping origin. 
  - US orders: Return to our warehouse in California, USA.
  - UK orders: Return to our local fulfillment center in the United Kingdom.
  - Australian orders: Return to our local fulfillment center in Australia.
  Detailed return labels and addresses are provided upon return request.

Once we receive and inspect the item, we will issue a refund for the product price only. Original shipping costs are non-refundable – please note that for US, UK, and Australia orders, shipping costs are already included in the product price, so the refund amount will reflect the full product price minus any applicable return shipping fees.

Restocking Fee: There is no restocking fee on any returned items ($0).

3. Exchanges

We currently do not process direct exchanges. If you need a different item, please return the original for a refund and place a new order. This is the fastest way to get the item you want.

4. Refund Processing

• Once your return is received and inspected, we will notify you via email within 3 business days.
  
• If approved, your refund will be processed to your original payment method within 5-10 business days.
  
• Please note that it may take an additional 5-10 business days for your bank or credit card company to post the refund to your account.
  

5. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized orders, if applicable
  
• Gift cards, if applicable
  
• Items that have been used, damaged by the customer, or are missing original packaging.
  

6. How to Start a Return

Please contact us at support@zaytonzayton.com with the subject line "Return Request – Order #[Your Order Number]". We will respond with return instructions within 2 business days.

7. Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, provided the order has not yet been shipped. Once shipped, our standard return policy applies.

Contact Us

For any questions about returns or refunds, please reach us at:
Email: support@zaytonzayton.com
Response time: 2 business days