Frequently Asked Questions

We ship from different locations to serve you better:

• United States: orders ship from our California warehouse.
• United Kingdom & Australia: eligible legacy nativity sets ship from our local fulfillment centers.

Delivery estimates begin after 1–2 business days of order processing:

• United States (California warehouse): 3–5 business days
• United Kingdom (local fulfillment): 3–5 business days
• Australia (local fulfillment): 3–7 business days

We currently ship to the United States, United Kingdom, and Australia.

Please note: in the UK and Australia, we currently offer our legacy nativity sets only, shipped from local warehouses.

Shipping is FREE for all eligible orders:

• United States (Lower 48 states): FREE shipping included in the product price.
• United Kingdom & Australia: FREE shipping on eligible legacy nativity sets.

At this time, we do not ship to Alaska, Hawaii, US territories, or countries outside the US, UK, and Australia.

We fulfill orders from regional warehouses to keep shipping fast and duties low for our customers. The UK and Australia warehouses currently stock our nativity collection only; all other items ship from our US warehouse, which at this time serves US addresses only.

We hope to expand our international offerings in the future — feel free to contact us and we'll let you know when more products become available in your region.

As soon as your order ships, you receive a confirmation email with a tracking number. You can also log into your customer account at any time to check your order status and follow your package in real time.

We offer a 30-day return policy from the date of delivery. If you're not satisfied, please contact us to initiate a return.

• Quality issues (damaged, defective, or incorrect items): we cover the return shipping and offer a full refund or replacement.
• Change of mind: return shipping costs are the buyer's responsibility.

Please email support@zaytonzayton.com with your order number, a brief description, and your country (United States, United Kingdom, or Australia). We'll provide the correct return warehouse address and instructions within 2 business days.

We pack every piece in protective foam, but if something arrives damaged, email support@zaytonzayton.com with your order number and a photo of the item and packaging — no need to return the broken piece.

We'll send a free replacement (replacements ship from our US warehouse) or issue a full refund, whichever you prefer. For nativity sets, single figures are replaced from our partner production facility, so delivery takes longer than a standard order. A quick photo of the box before unwrapping helps us sort it out faster.

We accept PayPal and major credit cards (Visa, Mastercard, Discover, Google Pay, Apple Pay) via our secure payment gateway.

Yes. All transactions are processed through Shopify's secure payment system. Your credit card information is encrypted and never stored on our servers.

Orders can be cancelled for a full refund any time before they are shipped. Once shipped, our standard return policy applies.

Each piece is hand-finished, so you may notice slight, natural differences in color and shading from piece to piece. These small variations are a normal part of a hand-finished item — every piece has its own character.

Our products are made from high-quality polyresin — durable, designed to capture fine detail, and weather-resistant for our outdoor garden pieces.

Garden and solar pieces are designed to be weather-resistant and can live outdoors — though we still recommend bringing them under cover during extreme weather. Indoor pieces (nativity sets, tabletop figurines, and statues) are made for indoor display only.

Every product page lists exact dimensions (in inches and cm) in the Specifications section. As a general rule:

• Figurines around 5–8 inches tall suit tabletop displays, mantels, and shelves.
• Larger scenes and figures (12 inches and up) work best as focal points on a wide mantel, sideboard, or floor display.

When in doubt, measure your surface and leave a little breathing room before ordering.

It depends on the piece:

• Solar garden statues: charge by built-in solar panel — no batteries needed.
• Indoor lighted figurines: battery operated with replaceable button cells — batteries not included. No cords or outlets needed; the switch sits discreetly on the underside of the base.

Gently dust with a soft, dry cloth or brush. Avoid harsh chemicals, solvents, or submerging pieces in water, as these can damage the hand-finished surface and any glitter accents. For lighted pieces, remove the batteries if you are storing them for a long stretch.

We do not currently offer external gift wrapping, but every item ships in protective foam packaging — it travels safely and wraps easily, making it ready for gifting.

No. Because we ship from local warehouses in the United States, United Kingdom, and Australia, your order ships domestically in all three markets — no customs duties or import taxes on eligible orders.

You can browse prices in your local currency using the currency selector in the bottom-left corner of the site. Please note that checkout is processed in USD, and your bank or card converts to your local currency at its own rate.

Our website is set up for retail orders. If you are a retail store, church, or organization looking to purchase in bulk (10+ pieces), please email support@zaytonzayton.com for a custom quote, or visit our wholesale inquiries page.

Three things, mostly:

• Personal curation: every piece in our catalog is personally selected by our founder, working hand in hand with a partner production facility we have known for years — a short, deliberate collection rather than an endless catalog.
• Hand-finished craftsmanship: each piece is finished by hand, with the slight natural variations you'll never get from mass-molded decor.
• Local fulfillment: we ship from warehouses in the US, UK, and Australia — fast, free shipping with no customs hassle — backed by a 30-day return policy and real humans at support@zaytonzayton.com.