Frequently Asked Questions

Shipping & Delivery


1. Where do you ship from?

We ship from multiple locations to serve you better：

  • United States：Most orders ship from our California warehouse. Our two illuminated nativity sets ship directly from our production facility.
  • United Kingdom & Australia: Eligible legacy nativity sets ship from our local fulfillment centers.

2. How long does shipping take?

Delivery estimates begin after 1-2 business days of order processing:

United States (California warehouse): 5–8 business days
United States (illuminated nativity sets from production facility): 12–20 business days
United Kingdom & Australia (local fulfillment): 7–12 business days

3. Which countries do you ship to?

We currently ship to the United States, United Kingdom, and Australia.

Please note: Our illuminated nativity sets are available for U.S. delivery only. In the UK and Australia, we currently offer our legacy nativity sets only, shipped from local warehouses.

4. How much does shipping cost?

Shipping is FREE for all eligible orders:

  • United States (Lower 48 states): FREE shipping included in the product price.
  • United Kingdom & Australia: FREE shipping on eligible legacy nativity sets.

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or countries outside the US, UK, and Australia.

5. Why can't I see all products in the UK or Australia?

We fulfill orders from regional warehouses to keep shipping fast and duties low for our customers. The UK and Australia warehouses currently stock our nativity collection only. All other items ship from US warehouse, which at this time serves US addresses only. We hope to expand our international offerings in the future — feel free to contact us and we'll let you know when more products become available in your region.

 

Returns & Refunds


6. What is your return policy?

We offer a 30-day return policy from the date of delivery. If you're not satisfied, please contact us to initiate a return.

7. Who pays for return shipping?

  • Quality issues (damaged, defective, or incorrect items)：We cover the return shipping and offer a full refund or replacement.
  • Change of mind：Return shipping costs are the buyer's responsibility.

8. How do I start a return?

Please contact us at support@zaytonzayton.com with your order number, a brief description, and your country (United States, United Kingdom, or Australia). We'll provide the correct return warehouse address and instructions within 2 business days. 

Payments & Orders


9. What payment methods do you accept?

We accept PayPal and major credit cards (Visa, Mastercard, Discover, Google Pay, Apple Pay) via our secure payment gateway.

10. Is my payment information secure?

Yes. All transactions are processed through Shopify's secure payment system. Your credit card information is encrypted and never stored on our servers.

11. Can I change or cancel my order?

Orders can be cancelled for a full refund within 24 hours of purchase, provided the order has not yet been shipped. Once shipped, our standard return policy applies.

 

Products & Care


12. Are your products hand-painted?

Yes. Every statue, nativity figure, and garden piece is individually hand-painted by our artisans. This means each piece has its own unique character and slight variations, making it truly one-of-a-kind.

13. What materials do you use?

Our products are made from high-quality resin – durable, weather-resistant (for outdoor items), and designed to capture fine details.

14. Are these suitable for outdoor use?

Items labeled as "Garden & Home Decor" are designed to be weather-resistant and can be placed outdoors. However, we recommend bringing them indoors during extreme weather conditions to preserve their beauty.

15. Do you offer gift wrapping?

We do not currently offer external gift wrapping, but every item is carefully packaged in protective foam – making it ready for gifting. 

Photo from a valued customer

 

Account & Newsletter

16. How do I sign up for your newsletter?

You can subscribe by entering your email in the pop-up form on our website, or by filling in the subscription box at the bottom of any page.

17. What are the benefits of subscribing?

Subscribers receive 10% off their first order, plus exclusive updates on new arrivals, seasonal collections, and special offers.